Westminster Abbey

Location Details

Address

The Chapter Office
20 Dean's Yard
London
SW1P 3PA

Opening Times:

Full details of our opening hours can be found on our website.

At Westminster Abbey we are committed to providing all of our customers with a welcoming environment. We are working with Direct Enquiries to provide detailed information regarding the access and facilities that we provide and will be updating this information in the coming weeks.

We understand that every customer has different requirements and with this in mind we have made provision, where required, to make physical changes in our venues to improve the accessibility for customers with disabilities.

We aim to offer an excellent standard of customer service and are embarking on a customer service program where staff will be continually trained to meet the needs of all of our customers.

Should, for any reason beyond our control, there be physical changes that could not be made, our colleagues will be happy to provide personal help and assistance to make your visit to Westminster Abbey as pleasurable as possible.

Should you discover that our location has not met your requirements please use the feedback link on this page. All of our customers are important to us and we are working hard to make our location as accessible as we can.

Westminster Abbey.
Westminster Abbey from the approach.
Westminster Abbey Entrance.

Access Symbols Explained:


  • Facilities for partially sighted or blind people We provide facilities for people who are visually impaired. For example: Braille formats, large print, audio tapes etc.
  • Assisted wheelchair access Wheelchair access into our premises is possible with assistance.
  • Facilities for the mobility impaired We provide facilities for people with a mobility impairment. For example: A seating area, hand rails etc.
  • Customer toilet facilities We provide customer toilets.
  • Accessible toilets We have fully accessible toilets installed at our premises.
  • Facilities for hard of hearing people We offer facilities for hard of hearing people.
  • Induction loop available An induction loop has been installed to benefit our hard of hearing customers.
  • Staff assistance available Our staff have been trained to offer excellent service levels, please ask if you have any particular requirements.
  • Low Payment Counters including clipboards, dropdown counters, lap trays and portable chip & pin Low payment counters or an alternative such as portable chip and pin machine, a lap tray or a clipboard.
  • Parent with pushchair access Our premises are accessible to parents with a pushchair or pram.
  • Baby changing facilities We provide baby changing facilities.
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