Victoria Railway

Location Details

Address

Station Approach
Todd Street
Manchester
M3 1AR


t: 0845 0000125
Photograph of Victoria Railway Station

Station

Manchester Victoria is an old station that has done well to make every platform accessible for wheelchair users, people with mobility impairments, parents with pushchairs and people with large luggage.

Platforms

Platforms 1, 2 and 3 are on level access from the main concourse. Platforms 4 to 6 are accessed via 3 bridges that cross the railway lines.  The middle bridge has lifts which take passengers to and from these platforms.

Ticket Office

Due to the historic and listed status of the station the ticket office remains as originally built.  It is therefore not suitable for all passengers. The original counters are high and there are rails very close to the counter. It does provide induction loops and chip and pin machines.

For customers who are unable to use this counter there are 2 ticket machines opposite. Passengers who are unsure or unable to use these services or those who require assistance with their journey should contact the station in advance of travelling on:

Telephone: 0845 6008008

  • Textphone: 0845 6045608
  • Email: assistance@northernrail.org
  • General reservations: 0845 7000125
  • Ticket collection from ticket office between the hours of: 06:30 22:00 Monday to Saturday and 08:00 22:15 Sunday.

Arriving and Departing the Station

The station has 5 main entrances all offering step free access. There is a taxi rank on station approach and drop off point where there are 3 entrances taking passengers straight into the main concourse. There is an NCP Car Park in the MEN Centre with accessible spaces and level access to the Middle bridge over the platforms with lift access down to platforms and Ticket Office.

Victoria Tram Station is next to the main concourse and can be accessed via a ramp or 3 steps. Passengers have to cross over the tram lines at the crossing point.

Facilities

There are Male and Female toilets in the main concourse near WH Smiths

Access Symbols Explained:


  • Assisted wheelchair access Wheelchair access into our premises is possible with assistance.
  • Non assisted wheelchair access Full, non-assisted, wheelchair access into our premises is possible.
  • Facilities for the mobility impaired We provide facilities for people with a mobility impairment. For example: A seating area, hand rails etc.
  • Customer toilet facilities We provide customer toilets.
  • Facilities for hard of hearing people We offer facilities for hard of hearing people.
  • Induction loop available An induction loop has been installed to benefit our hard of hearing customers.
  • Customer parking facilities We provide customer car parking.
  • Accessible car parking We provide accessible car parking spaces for disabled customers.
  • Customer lift provided A customer lift has been provided.
  • Accessible lift provided An accessible customer lift has been installed, improving access for wheelchair users.
  • Parent with pushchair access Our premises are accessible to parents with a pushchair or pram.
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