Tower of London

Location Details

Address

The Tower of London
London
EC3N 4AB

Opening Times:

Please see detailed opening times below.

The Tower of London has been an integral part of British royal history for nearly 1,000 years. Only at the Tower can you marvel at the breathtaking Crown Jewels, stand on the execution site of three English queens, and hear the myths and legends that make a visit to the Tower 'a day out to die for'.

At Historic Royal Palaces we are committed to providing all of our customers with a welcoming environment. We are working with Direct Enquiries to provide detailed information regarding the access and facilities that we provide and will be updating this information in the coming weeks.

We understand that every customer has different requirements and with this in mind we have made provision, where required, to make physical changes in our venues to improve the accessibility for customers with disabilities.

We aim to offer an excellent standard of customer service and are embarking on a customer service program where staff will be continually trained to meet the needs of all of our customers.

Should, for any reason beyond our control, there be physical changes that could not be made, our colleagues will be happy to provide personal help and assistance to make your visit to Historic Royal Palaces as pleasurable as possible.

Should you discover that a venue has not met your requirements please use the feedback link on this page. All of our customers are important to us and we are working hard to make our venues as accessible as we can.

The Tower of London 

Opening Times
The Tower of London is open every day except 24, 25, 26 December and 1 January.

In Summer (1 March – 31 October)
Sunday – Monday                                              10.00 to 17.00 (last admission)
Tuesday – Saturday                                           09.00 to 17.00 (last admission)

In Winter (1 November – 28 February)
Sunday – Monday                                              10.00 to 16.00 (last admission)
Tuesday – Saturday                                           09.00 to 16.00 (last admission)

Buildings within the Tower close half an hour after the last admission. The Tower closes entirely one hour after last admission.  We recommend you allow at least 2 to 3 hours for your visit.

Admission Charges
Admission charges are available on our website or by contacting our recorded information line.

Concession prices include disabled visitors and helpers are admitted free of charge.

Guide dogs and other recognised assistance dogs are welcome at the Tower.
Moat access: Please ask a Yeoman Warder for assistance, dog bins are provided. 

Getting Here

Bus
Bus Routes: 15, 42, 78, 100, RV1, some have wheelchair access. Bus stops are within walking distance of the Tower. (Please note: many buses are adapted for wheelchair users). 

Underground
Circle/District lines to Tower Hill.
The nearest station with full access to street level is London Bridge.

Train
Fenchurch Street or London Bridge Station.
Both stations are fully accessible to street level.

Docklands Light Railway (DLR)
Tower Gateway Station is located adjacent to Tower Hill station.
This station is fully accessible to street level.

Thames Boat Services
The majority of river boats are accessible and most new river craft have dedicated wheelchair spaces.

For further information please call 020 7941 2400.

Getting There
There are no parking spaces within the Tower of London, but you can be dropped off or collected at Lower Thames Street, which is a 2 minute walk to the Tower.  There some disabled bays available in the coach park on Lower Thames Street. There are charges. For detailed information on prices and opening times please contact:

The City of London Corporation: 020 7332 3053
Or alternatively you can email: car.parks@corporationoflondon.gov.uk

There is a National Car Parks site (pay and display) on Mansell Street, just off The Minories; however this is a 10+ minute walk to the Tower.

Follow directional signage to the main entrance of the Tower.

Contact Information
Transport for London (24 hour) access information: 020 7222 1234
Text Phone: 020 79183015                                 Email:  travinfo@tfl.gov.uk

Getting In
Tower Hill is a vehicle free zone, accessible for all visitors.

Tickets are available to purchase from the main ticket kiosks on Tower Hill. Information to help you plan your visit is available from the Welcome Centre.

Both the Welcome Centre and all our ticket boxes are fitted with induction loops: hearing aid users should switch to the T position. Staff are trained to help any visitor with disabilities.

Staff in the Welcome Centre can help with detailed routes and orientation information for all visitors.

Wheelchairs are available to borrow (no charge) from the Welcome Centre.
 

Facilities 

Lifts
There is a lift available in the White Tower. It takes visitors from the ground level to the basement only. There are also lifts within the Education areas of the Tower (for booked sessions only). These have spoken announcements and tactile buttons, some with Braille.

Ramps
A ramp for access into the Chapel of St Peter ad Vincula is available.  Please ask the Yeoman Warder giving your tour.

Toilets

Outside the Tower
There are public toilets situated in the Coach Car Park. These toilets have full disabled access.
Opening Times (correct at the time of going to print)
Monday – Friday             07.15 – 21.00
Saturday - Sunday          09.00 – 19.00
and Bank Holidays

There is an automatic public toilet with full disabled access on Byward Street, on the corner of Mark Lane, a two minute walk from the Tower entrance. Access is available 24 hours a day by the National Key Operated Scheme, or via a 20p payment.

Inside the Tower
There are unisex disabled toilets available at the rear of the Jewel House (no.6 on your map).

There are also toilets (no wheelchair access) located in the following areas. To the rear of the Jewel House (no 6. on your map). At the side of the Cradle Tower (no.13 on your map).

There are disabled toilets in all educational areas and within the New Armouries Café.

There is clear signage to the toilets.

Seating
There is a wide range of seating available, with and without backs and arms all around Tower grounds.


Enjoying your visit 

Yeoman Warder Guided Tours
The guided tours are included in the ticket price and start at Middle Tower.  (Number 25 on your map).

BSL tours with a qualified signer are available on a regular basis.

Should you wish to bring your own interpreter; tours can be arranged 48 hours in advance of your trip.
 
The tour is accessible for all visitors with an alternative route detailed for those not able to use the steps. The Yeoman Warder will wait for you to re-join the group.

Please contact the Visitor Services Department if you are interested in joining one of these.

Personal tours
Descriptive tours of the Jewel House and White Tower are available for blind and visually impaired visitors with raised image cards available to assist in the explanation.

Please make yourself known to a member of the warding staff should you wish to undertake one of these tours.

Sessions for children and adults with learning disabilities from school and community groups are available. To book please contact the Visitor Services Department.

Audio Guide (number 39 on your map)
Audio guides are available to hire throughout your visit. The tours are entitled Tales of the Tower. The tours are available in English, French, German, Spanish, Italian, Japanese and Russian

The guides have headphones and a neck strap making them easy to carry, the sound can easily be controlled and they have an easy readable display. Many of the guides have an induction loop facility.

Written Information
A large print access guide is available from the Welcome Centre.

Guidebooks are also available to borrow in English, French, German, Spanish, Italian, Japanese and Russian – please ask a member of the Welcome Centre team for further information.

Our Daily Programme detailing the tours, costumed events and exhibitions taking place during your visit is available from the Welcome Centre. The programme is also available to download from our website and can be adjusted to a suitable size.

Many of the costumed events are supported by written materials which provide an overview of the event. Please ask a costumed interpreter or a member of the Welcome Centre team for a copy. Copies are also available in large print.

Information Boards
There are a number of low level information boards situated around the Tower which describe immediate area.

Magnifying Sheets
Visitors who find it difficult to read the captions and exhibit information can borrow these special sheets from the Welcome Centre and White Tower Information Point.

Place them approximately 2 cm above the wording and look through to see the text magnified.

Handling Point
Visitors who are wheelchair users and the visually impaired are welcome to attend our Handling Point in the basement of the White Tower (no 43 on your map)

Tower of London Information is available in Braille and tactile format.

Please use the lift or staircase at the back of the White Tower to gain access.

Eating
The New Armouries Café housed within the Tower's walls offers visitors a wide range of hot meals, freshly made sandwiches and salads.  There is ramped access to the café.

Tables and chairs are not permanently fixed and once inside there is level access to the service.

Staff
If you require assistance whilst visiting the Tower a member of staff would be happy to help.


Parents Survival Guide 

Accessing the Tower
To avoid the dangerous road crossing, take the underpass and follow the signs onto Tower Hill.

Footwear
Visits include plenty of walking on uneven, cobbled surfaces.  Please wear comfortable shoes.

Suitability
Please be aware that parts of the Tower, including the Torture exhibition and sections of the Yeoman Warder tour can seem frightening or scary to young children.

Bags and Pushchairs
Parts of the Tower are not pushchair friendly and many of the surfaces are cobbled.  There are several places to leave pushchairs around the Tower, however this is at owner’s risk.  Pushchairs are not able to be taken into the White Tower. There is a pushchair park outside the entrance.

The Tower of London does not offer any cloakroom/left luggage facilities.

Babycare
There are unisex babycare changing facilities in the New Armouries café.  Please ask a member of staff for details.

There is also a female only babycare facility in the Brick Toilets behind the Jewel House.

Picnic
Areas are available in the Moat (during summer months) or around the Tower.  There are plenty of benches and two water fountains are available.  Baby food and a special children's lunch box are available in the New Armouries restaurant.

First Aid or Lost Children
If any child becomes detached from their party, please let a member of staff know as soon as possible. Lost children are usually taken by a Yeoman Warder to the Byward Tower until they can be reunited with their family or group.

Please ensure that children understand that if they become lost they should ask a uniformed warder for help.

If anyone requires First Aid, please contact the closest uniformed warder.

The Tower of London viewed from the River Thames.
The Tower of London from Tower Hill.
The Tower of London Entrance.

Access Symbols Explained:


  • Facilities for partially sighted or blind people We provide facilities for people who are visually impaired. For example: Braille formats, large print, audio tapes etc.
  • Assisted wheelchair access Wheelchair access into our premises is possible with assistance.
  • Facilities for the mobility impaired We provide facilities for people with a mobility impairment. For example: A seating area, hand rails etc.
  • Customer toilet facilities We provide customer toilets.
  • Accessible toilets We have fully accessible toilets installed at our premises.
  • Sign language for deaf people We offer a sign language service; please ask our staff for full details.
  • Facilities for hard of hearing people We offer facilities for hard of hearing people.
  • Induction loop available An induction loop has been installed to benefit our hard of hearing customers.
  • Staff assistance available Our staff have been trained to offer excellent service levels, please ask if you have any particular requirements.
  • Low Payment Counters including clipboards, dropdown counters, lap trays and portable chip & pin Low payment counters or an alternative such as portable chip and pin machine, a lap tray or a clipboard.
  • Customer lift provided A customer lift has been provided.
  • Accessible lift provided An accessible customer lift has been installed, improving access for wheelchair users.
  • Parent with pushchair access Our premises are accessible to parents with a pushchair or pram.
  • Baby changing facilities We provide baby changing facilities.
  • Accessible baby changing facilities Accessible baby changing facilities are available.
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