Sheffield Railway

Location Details


Sheaf Street
South Yorkshire
S1 2BP

t: 08457 125678
Photograph of Sheffield Railway Station


Sheffield station has recently undergone an extensive programme of refurbishment, and now combines modern facilities with a good level of accessibility for wheelchair users, people with mobility impairments, parents with pushchairs and people with large luggage.


There is direct access from the station concourse to platform 1.  There is a footbridge linking all other platforms with the station concourse and Tram.  Access to platforms 2 to 8 and City Tram is via Lift or Steps.

Ticket Office

The ticket office can be accessed from the station concourse. An induction loop and portable chip and pin machine is available at each counter.  For passengers unable to access the counters there are 3 ticket machines within the station concourse which accept card payment only.  Passengers who are unsure or unable to use these services or those who require assistance with their journey should contact the station in advance of travelling on:

  • Telephone:08457 221 125, 08:00 to 20:00 daily.
  • Textphone: 08457 078 051, 08:00 to 20:00 daily.
  • Email:
  • General reservations: 08457 125678
  • Ticket collection from ticket office between the hours of: 05:00 – 22:50 Monday to Saturday and 07:45 – 23:00 Sunday.

    Arriving and Departing the Station

    The station has 4 entrances, 3 of which provide level access into the station concourse.  The fourth entrance is from the City Tram via the footbridge.  This links all platforms with the station concourse. 

    There is a taxi rank and a drop off point immediately outside the station concourse.  There is a car park with accessible parking within the main station building which provides step free access from the car park to the station concourse entrance.   

    The Tram can be accessed from any platform using either lifts or steps to the footbridge.


    There are Male, Female and Unisex Accessible toilets in the main concourse There are additional Male, Female toilets on platform 3 and 5. Platform 5 also has a Unisex Accessible toilet.

  • Access Symbols Explained:

    • Assisted wheelchair access Wheelchair access into our premises is possible with assistance.
    • Facilities for the mobility impaired We provide facilities for people with a mobility impairment. For example: A seating area, hand rails etc.
    • Customer toilet facilities We provide customer toilets.
    • Accessible toilets We have fully accessible toilets installed at our premises.
    • Facilities for hard of hearing people We offer facilities for hard of hearing people.
    • Induction loop available An induction loop has been installed to benefit our hard of hearing customers.
    • Customer parking facilities We provide customer car parking.
    • Accessible car parking We provide accessible car parking spaces for disabled customers.
    • Low Payment Counters including clipboards, dropdown counters, lap trays and portable chip & pin Low payment counters or an alternative such as portable chip and pin machine, a lap tray or a clipboard.
    • Automatic doors present Our premises are fitted with automatic doors to ease entry.
    • Customer lift provided A customer lift has been provided.
    • Accessible lift provided An accessible customer lift has been installed, improving access for wheelchair users.
    • Parent with pushchair access Our premises are accessible to parents with a pushchair or pram.
    • Baby changing facilities We provide baby changing facilities.
    • Accessible baby changing facilities Accessible baby changing facilities are available.
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