Malmaison Hotel Birmingham

Location Details


1 Wharfside Street
B1 1RD

Access in Summary

Car Parking/Drop Off

There is a drop off point and taxi rank directly outside the entrance to the Hotel. The closest public car parking is at the Mailbox - the Hotel is part of the Mailbox complex.

Access into Entrance

There is level access into the main Hotel entrance from Royal Mail Street. The entry doors are double doors which slide open automatically on approach.

Access to all areas

All floors of the Hotel can be accessed via stairs.

There are 3 passenger lifts in a row situated in a lobby area to the rear of the reception serving all floors of the Hotel.


The reception desk is located to the left on the ground floor immediately having entered the Hotel.

There is an accessible section of the reception desk.


The Hotel offers accessible rooms on most floors of the building.

All rooms have en-suite bathroom facilities.

All en-suite accessible bathrooms are similar in style with grab rails positioned alongside toilets and within bath enclosures. There are no walk in showers at the Hotel.


The Hotel Bar is located on the first floor and is accessible by lift. Both bar and table service are available.


The Hotel Restaurant adjoins the Bar on the first floor.

Health Club

The Hotel has a fully equipped Gymnasium.

The Health Spa offers a range of beauty treatments in comfortable private rooms. There is a designated accessible changing room in the Health Spa.

Business Facilities

The Hotel offers a range of function rooms which are concentrated on a single floor with separate reception area.

Room layouts and seating plans can be tailored to individual requirements.


There are accessible toilet facilities adjacent to all key areas of the Hotel.

Access Symbols Explained:

  • Assisted wheelchair access Wheelchair access into our premises is possible with assistance.
  • Non assisted wheelchair access Full, non-assisted, wheelchair access into our premises is possible.
  • Facilities for the mobility impaired We provide facilities for people with a mobility impairment. For example: A seating area, hand rails etc.
  • Customer toilet facilities We provide customer toilets.
  • Accessible toilets We have fully accessible toilets installed at our premises.
  • Customer parking facilities We provide customer car parking.
  • Accessible car parking We provide accessible car parking spaces for disabled customers.
  • Staff assistance available Our staff have been trained to offer excellent service levels, please ask if you have any particular requirements.
  • Low Payment Counters including clipboards, dropdown counters, lap trays and portable chip & pin Low payment counters or an alternative such as portable chip and pin machine, a lap tray or a clipboard.
  • Automatic doors present Our premises are fitted with automatic doors to ease entry.
  • Customer lift provided A customer lift has been provided.
  • Accessible lift provided An accessible customer lift has been installed, improving access for wheelchair users.
  • Parent with pushchair access Our premises are accessible to parents with a pushchair or pram.
  • Alternative Languages available Alternative languages available
  • Accessible bath available Accessible Bath Available
  • Accessible Bedroom Available
Taxi rank and car park.
Main entrance.
Steps to all floors.
Reception desk.
Accessible reception.
Accessible rooms.
En-suite bathrooms.
Accessible bathrooms.
Hotel Bar.
Hotel Restaurant.
Health Spa.
Mezzanine level.
Function rooms.
Accessible toilets.
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