Location Details


Broad Street
B1 2EA

t: 0121 200 2000
f: 0121 643 0388

Access in Summary


There are bus stops on both sides of Broad Street, which is on the right as you exit The ICC. Birmingham New Street station is approximately half a mile from Centenary Square and is well signposted.

Car Park and Drop Off on Broad Street

There is a drop off point available on Broad Street by Centenary Square. For Blue Badge holders, parking can be arranged by calling in advance to the event organisers who will advise you of where to park.

Access at Entrance

There are two main entrances to The ICC, both give level access to all areas. The doors are automatic and there are staff available inside to assist and direct you on.

Business Centre/Reception

The Business Centre/Reception is on the right as you come from the Centenary Square Entrance. It is open from 9am-5pm Monday to Friday, The staff here will deal with all enquiries regarding access and assist visitors to find the correct hall. The Business Centre/Reception area offers internet access and has an induction loop fitted.

Symphony Hall

The Symphony Hall is housed within The ICC and can be found to the left as you enter from Centenary Square.

Hall 1

Hall 1 is an example of a hall with raked seating all facing forward towards the stage. There are spaces available in the middle aisle for wheelchair users and induction loops can be fitted if requested in advance. Before and during any event there will be staff available to assist and direct you to your seat. There are other halls of a similar type at The ICC, all are accessible and well signed.

Hall 4

Hall 4 is an example of a flexible conference hall. It can be set up to cater for many kinds of event. There is level access throughout the hall including the toilet areas. There are several halls of this type at The ICC. All halls are well signed and have step free access. Before and during any event staff are available to assist and direct you to your seats.

Access to all areas

All levels of The ICC and all halls can be reached via a step free route using ramps and lifts. The main public lift is situated in the mall near the Brindleyplace Entrance. There are others available should this one be out of order. During events there will be staff available to direct you to your hall and seat.


There are accessible toilet facilities on all floor levels at The ICC, in the public areas there are groups of male, female and accessible toilets spaced along the length of the main lobbies. All the Halls have toilets very close to the entry points. Customers with special requirements should phone in advance and can be seated close to the toilets if requested.

Access Symbols Explained:

  • Facilities for partially sighted or blind people We provide facilities for people who are visually impaired. For example: Braille formats, large print, audio tapes etc.
  • Assisted wheelchair access Wheelchair access into our premises is possible with assistance.
  • Non assisted wheelchair access Full, non-assisted, wheelchair access into our premises is possible.
  • Facilities for the mobility impaired We provide facilities for people with a mobility impairment. For example: A seating area, hand rails etc.
  • Customer toilet facilities We provide customer toilets.
  • Accessible toilets We have fully accessible toilets installed at our premises.
  • Sign language for deaf people We offer a sign language service; please ask our staff for full details.
  • Facilities for hard of hearing people We offer facilities for hard of hearing people.
  • Accessible car parking We provide accessible car parking spaces for disabled customers.
  • Staff assistance available Our staff have been trained to offer excellent service levels, please ask if you have any particular requirements.
  • Automatic doors present Our premises are fitted with automatic doors to ease entry.
  • Customer lift provided A customer lift has been provided.
  • Accessible lift provided An accessible customer lift has been installed, improving access for wheelchair users.
  • Parent with pushchair access Our premises are accessible to parents with a pushchair or pram.
  • Baby changing facilities We provide baby changing facilities.
  • Alternative Languages available Alternative languages available
Broad Street.
Car Park and Drop Off on Broad Street.
Centenary Square Entrance.
Business Centre/Reception .
Symphony Hall.
Hall 1.
Hall 4.
Access Ramps and Lift.
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