BBC Birmingham

Location Details


The Mailbox
102-108 Wharfside Street
B1 1AY

Access in Summary

Access at Entrance

BBC Birmingham is located on the seventh floor of The Mailbox Centre. The Entrance and approach through The Mailbox Centre is fully accessible to all areas using the lifts from all car park levels and from the street. There are also stairs and escalators available.


The Reception Desk is situated upstairs on the first floor and is accessed via the lift or stairs. The staff are able to deal with most requests and there is a low counter available.

Access to all areas

The public can only access two small areas of the centre. Both areas have good accessibility. A lift is provided for customers to get upstairs. The shop and tour meeting point are all on the lower level. It is possible to view live radio broadcasts from the windows into the studios on the lower level.


BBC Birmingham Shop - within the Shop there is plenty of space and the counter heights are at an accessible height. Opening Times are: Monday - Saturday 9.30am - 5.30pm, Sundays - 11am - 5pm.

There are no toilets available for the general public. However, there is a toilet which is available on request for members of the public taking an organised tour.

Public Tours

Public tours are organised by the centre and can be booked from the BBC Shop on level seven. It is advisable to book tours in advance. An experienced tour guide will escort you through most areas of the centre including the broadcasting studios. These tours start from the lower floor at the meeting point and good access via lifts is available in all areas. Please be aware that there are some rooms which have sound effect systems which could cause some confusion to some visitors.

Interactive Area

This area has a range of activities available for members of the public to try, including live television feeds to a screen and interactive quizzes.

There are interactive facilities to view yourself on screen enacting different scenarios such as reading the news or weather reports.

Access Symbols Explained:

  • Facilities for partially sighted or blind people We provide facilities for people who are visually impaired. For example: Braille formats, large print, audio tapes etc.
  • Assisted wheelchair access Wheelchair access into our premises is possible with assistance.
  • Non assisted wheelchair access Full, non-assisted, wheelchair access into our premises is possible.
  • Sign language for deaf people We offer a sign language service; please ask our staff for full details.
  • Facilities for hard of hearing people We offer facilities for hard of hearing people.
  • Low Payment Counters including clipboards, dropdown counters, lap trays and portable chip & pin Low payment counters or an alternative such as portable chip and pin machine, a lap tray or a clipboard.
  • Low Reception/Information counters Low Reception/Information counters available for wheelchair users.
  • Customer lift provided A customer lift has been provided.
  • Baby changing facilities We provide baby changing facilities.
  • Alternative Languages available Alternative languages available
Access from The Mailbox Centre.
Public Spaces.
BBC Birmingham Shop.
Toilets .
Public Tours.
Display Area.
TV screens.
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